Welcome to LovinDrama! LovinDrama is developed by Joybox (Hong Kong) Limited.We(In the following text, "we" represents [Joybox(Hong Kong)Limited]) are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you access or use our services ("Services"). By using our Services, you consent to the collection and use of your information as described in this Policy.
- Account information: Username, nickname, password, email address, and phone number
- Device information: Device type, operating system, unique device identifiers, and mobile network information
- Provide, maintain, and improve our Services
- Recommending content, features, and services tailored to your interests
- Send you marketing communications about our products, services, and promotions
- Understand how users interact with our Services
- Payment processing and fraud prevention
These service providers are contractually obligated to use your information only for the purposes specified and to maintain appropriate security measures.
- To comply with a subpoena, court order, or legal process
- Encryption of data in transit and at rest
Our Services may contain links to third-party websites or services. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.
If you are accessing our Services from outside the jurisdiction where we are headquartered, your information may be transferred to, stored, and processed in that jurisdiction, which may have different data protection laws than your country of residence.
We may update this Policy from time to time. When we make material changes, we will notify you by posting the updated Policy on our website or through other communication channels. Your continued use of our Services after such changes constitutes acceptance of the revised Policy.
11.1. Refund Rules
11.1.1. Core Principle
Short drama memberships, in-app coin purchases, and paid single episodes are all virtual digital services. Once purchased/credited to your account, or the content has been viewed/used, no refunds shall be granted for non-platform-related issues.
11.1.2. Eligible Refund Circumstances
✔ Duplicate deductions due to system errors; membership/coins not received after successful payment ✔ Unauthorized large-value recharges by minors without the consent of their guardians (supporting documents required)
11.1.3. Refund Method
Contact our Online Customer Service and submit your order number + payment voucher. Approved refunds will be returned to the original payment account within 7 working days.
11.2. Auto-Renewal Service
11.2.1. Activation of Renewal
By subscribing to a recurring monthly/quarterly/yearly membership, you authorize automatic renewal upon expiration.
11.2.2. Billing Rules
Automatic deduction will be made within 24 hours prior to the membership expiration date, at the price publicly displayed on the platform.
11.2.3. Cancel Auto-Renewal (Available at Any Time)
🔹 iOS: Settings → Apple ID → Subscriptions → Cancel the subscription of this product 🔹 Android: Payment Settings → Automatic Deduction Services → Disable auto-deduction 🔹 In-app: My Profile → Membership Center → Turn off auto-renewal
11.2.4. Benefit Instructions
After cancellation, your membership benefits remain valid for the current subscription period, and no further charges will be incurred upon expiration.
11.3. Important Reminders
a. No refunds shall be issued for unlocked or viewed paid content;
b. Orders with limited-time offers or promotional discounts are non-refundable;
c.Any policy adjustments by the platform will be announced in advance and take effect upon publication.
11.4. Regarding subscription billing and cancellation policies, the platform strictly adheres to compliance requirements:
Subscription notification: When a user subscribes to automatic renewal, the deduction period (such as "You have subscribed to monthly automatic renewal, and the fee will be deducted on the Xth day of each month for $X"), the expiration date of the virtual currency package/subscription, and the renewal period should be clearly communicated through multiple channels such as pop-up windows, emails, and APP push notifications. 24 hours before the deduction, the user should be notified again via email or APP that "the fee will be deducted soon" to ensure they are aware of the upcoming deduction.
12. Policies and Measures for Controlling Prohibited Content (Core Responsibilities of Merchants)
Full-process audit mechanism
Pre-audit: Establish a dual-track system of "AI intelligent screening + manual professional review" to implement a "review before release" policy for all online short dramas (main episodes, trailers, teasers) and user-uploaded content (such as secondary creation clips). Clarify the criteria for determining seven major categories of prohibited content, including pornography, violence, horror, and incitement to illegal activities, and strictly follow the "Detailed Rules for the Review Standards of Online Short Video Content".
In-process monitoring: Conduct 24-hour real-time monitoring of content dissemination data and interaction in the comment section. Trigger automatic alerts for high-risk content (such as suspected prohibited images, comments that induce the spread of harmful information), and complete manual verification within 12 hours.
Post-event review: Complete audit records of the content that has been launched online shall be retained for at least 3 years and subject to verification by regulatory authorities.
Violation handling process
Upon confirmation of prohibited content, it shall be immediately removed from the platform and permanently deleted. Measures such as warnings, traffic restrictions, and account suspensions shall be taken against the relevant accounts. In cases of severe violations (such as the dissemination of pornographic or violent content), the matter shall be immediately reported to the public security authorities and cooperation with their investigations shall be provided.
Special protection for minors
The online youth mode automatically filters prohibited and inappropriate content, limits daily viewing duration and spending limit, requires verification and authorization with a guardian's phone number, and supports remote parental control of viewing records.
User reporting channel
Set up a dedicated reporting portal in the "My - Customer Service Center" section of the APP, clarify the reporting process and feedback timeframe, and commit to responding to reports within 24 hours, completing verification and handling, and informing the results within 48 hours.
13. Merchant Fraud Monitoring Policies and Procedures
Monitoring scope and mechanism
Key monitoring scenarios: fraudulent behaviors such as false advertising (e.g., significant discrepancies between promotional materials and the actual product), fabricated transactions/volume boosting, account theft, malicious deductions, and induce large - amount top - ups.
Technical prevention and control measures: Utilize big data to analyze user behavior trajectories, establish abnormal transaction identification models (such as frequent recharge within a short period of time, large-value consumption after logging in from a different location, and abnormal operation of multiple accounts on the same device), and intercept risky transactions in real time.
Fraud handling process
Early warning response: Upon identifying anomalies, the system immediately suspends transactions and notifies users to verify their identity (such as SMS verification, facial recognition);
Verification and evidence collection: Collect transaction records, promotional materials, user feedback, and other evidence within 48 hours. Once fraudulent behavior is confirmed, freeze the funds of the violating account;
Accountability mechanism: Users who engage in fraud will be held legally liable for breach of contract, and those suspected of violating the law will be handed over to the judicial authorities. If the loss of users is caused by the negligence of merchants in prevention and control, the merchants shall bear the responsibility for compensation.
Information security assurance
The user data collected during fraud monitoring strictly adheres to privacy protection rules and is solely used for risk verification. Any redundant data will be deleted within 7 days after the verification process is completed, and it shall not be utilized for any other purposes.
14. Refund and dispute handling policies and procedures
Refund applicable situations
Support refunds: Repeated deductions by the system, successful payment but membership/gold coins not credited, service interruptions due to merchant reasons (such as episodes being removed or unable to play), and large recharge by minors without guardian consent (proof of guardianship required);
No refunds will be issued for: paid content that has been unlocked or viewed, orders with limited-time offers or discounts during promotional events, and refund requests made by users due to personal reasons (such as disliking the plot) (in accordance with the special provisions for digital goods under the Consumer Protection Law).
Refund application process
User application: Submit the order number + payment voucher through "My - Customer Service Center - Refund Application", stating the reason for refund;
Merchant review: The review will be completed within 72 hours, and the review result will be notified to the user via message;
Refund to account: The refund will be made via the original payment method within 7 working days after approval, and will be postponed in case of holidays.
Dispute resolution mechanism
Burden of proof: Users claiming rights and interests need to provide transaction vouchers, screenshots of issues, etc.; merchants need to provide proof of service fulfillment (such as viewing records, compliance review records). Both parties should submit vouchers within 48 hours;
Processing deadline: Merchants should provide a solution within 5 working days after receiving the dispute application;
Fraud dispute: If it is verified that the merchant has engaged in fraudulent behavior such as false advertising, it is required to refund the full amount to the user and pay triple compensation (calculated as 500 yuan if less than 500 yuan) in accordance with Article 55 of the Consumer Rights Protection Law.
Compliance responsibilities and terms updates
The merchant promises to strictly fulfill its main responsibilities, accept supervision and inspection by departments such as the Internet Information Office, Market Supervision, and Public Security, and bear legal responsibility for any violations caused by oversight in control.
This clause will be updated in accordance with laws and regulations and adjusted according to business needs. Prior to any adjustments, a notice will be displayed in a pop-up window on the homepage of the APP for 3 working days. The updated clause will take effect upon the expiration of the notice period. Users who continue to use the service are deemed to have acknowledged the updated content.
Users can inquire about terms and conditions through the customer service center within the app or by calling the official phone number, and merchants should respond within 24 hours.
If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:
[contact@lovindrama.com]
Address:FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONGKONG,HK,HK,000000，HONGKONG
Last Updated: [11/20/2025]